Questions Texans ask us most

Every Texas ZIP — we run depots in Houston, Dallas, Fort Worth, Austin, San Antonio, and El Paso, and drive to every town in the state from there. We don't deliver outside Texas right now. If you're near the border and need help, call dispatch — we can refer.

Flat monthly rate, same date every month, charged to your card through Stripe. No insurance middleman. No long-term contract. We bill on the same day you signed up — so if you started on the 12th, we bill on the 12th every month until you cancel.

Yes. Log into your patient dashboard, click Manage billing, then Cancel subscription— or call dispatch and we'll handle it for you. Cancellations take effect at the end of your current billing cycle. After cancel, you return the equipment and you're done.

At checkout you'll see three delivery tiers: Scheduled (we pick a window with you), Same-day (we deliver today, no extra charge), and Urgent · under 2 hours (+$49 one-time surcharge). Urgent is how we handle post-hospital discharge at 2 a.m.

No — and that's on purpose. Insurance-driven DME rentals take weeks of paperwork, appeals, and prior auth. We skip all of that so you can get equipment home the same day. If you want to submit for reimbursement afterward, we'll give you an itemized invoice your insurer or HSA will accept.

Every piece of equipment is cleaned, inspected, and tested between rentals by our clinical techs. We carry new, refurbished, and quality-inspected-used inventory — the condition is listed on each product page and on the invoice. If anything looks off on delivery, the driver takes it back and we swap it.

Call dispatch. Swap-out is included in your rental — we bring a replacement and take the broken one back, usually same-day. You never pay for mechanical failure or normal wear.

Yes. If a standard hospital bed isn't right and you need a bariatric, or if you want to add an oxygen concentrator to your current rental, call dispatch. We'll swap or add to your subscription on the phone and prorate the billing.

Stripe retries automatically a few times over the next few days. We'll text and call to let you know. After a 3-day grace period we pause dispatch on any active rentals and schedule pickup on day 4 if the card still hasn't cleared. Update your card in the Manage billing portal any time.

We store only what we need to deliver and bill: name, delivery address, phone, email, and which equipment you rented. No medical records, no diagnosis, no insurance data. Our database is covered by a signed Business Associate Agreement with our hosting provider. Read the full privacy policy at /legal/privacy.

One of our drivers, badged and in a Brothers DME shirt — usually Emmett or someone on our team. Jacques or Emmett personally pick up the dispatch phone 24 hours a day. No call center, no subcontractor.